Please feel free to reach out to our Customer Service team via email anytime!

Monday 09:00 AM - 05:00 PM AEST
Tuesday 09:00 AM - 05:00 PM AEST
Wednesday 09:00 AM - 05:00 PM AEST
Thursday 09:00 AM - 05:00 PM AEST
Friday 09:00 AM - 04:00 PM AEST

Billabong

We are pleased to offer free shipping and returns for <a href="https://billabong.com.au/#status" rel="noopener noreferrer" target="_blank">Billabong Crew</a> members for orders over $90. For all other customers, we offer free shipping for orders above $150.<div data-block="true" data-editor="eihdb" data-offset-key="foq95-0-0"> </div>

We are pleased to offer free shipping and returns for Billabong Crew members for orders over $90. For all other customers, we offer free shipping for orders above $150.

Do You Offer Shipping Benefits?

Shipping & Delivery

Boardriders Community

Contact Us

What Payment Methods do you Accept?

ZIP PAY

Payment

General

When Will my Gift Card Expire?

Can I Buy a Physical Gift Card?

Can I Use my E Gift Card In-Store?

When Will I Receive my Gift Card?

Can I Earn Loyalty Points on Gift Card Purchases?

Can I Use More Than One Gift Card at Checkout?

How do I Redeem my Gift Card?

How do I Check my Gift Card Balance?

Can I get a refund?

Can I Purchase a Gift Card to Use in NZ?

Gift Cards

What is Billabong Crew?

What do I Get for Joining Billabong Crew?

How do I Earn Offers and Rewards?

How do I Use a Reward?

What Happens if I Return Items from a Loyalty Order?

How do I View my Points?

My Purchase is Not Appearing in my Points Balance. What Should I do?

Do my Loyalty Points have an Expiration Date?

Do my Rewards have an Expiration Date?

Can I use my Reward on Other Boardriders Family Brands?

How do I Update Details in my Account?

Online & In-Store Sales/Promotions

Loyalty & Promotions

Can I Edit or Add Anything to my Order?

What is Your Cancellation Policy?

How do I Apply Promo/Discount Codes?

I forgot to add a promo code but already made a purchase

What do I do if my Item(s) Arrives Damaged?

What do I do if I Receive the Wrong Item in my Order?

Order Issues

My Orders

What’s Your Return Policy?

How do I Make a Return Within Australia?

How do I Return an Item In-Store? (Australia Only)

How do I Make a Return Within New Zealand?

Do You Offer Exchanges?

Warranty and Terms of Use

How do I Submit a Warranty Claim?

Wetsuit Warranty

Third-Party Retailer Warranty

Returns and Refunds

Track my Order

What is Your Shipping Policy?

Do You Ship Worldwide

Where Do You Ship From?

Customs Import Duties and Taxes for NZ

Split Shipments

Parcel Collect

Click & Collect

Parcel Lockers and Authority to Leave

Men's Tops

Men's Bottoms

Men' Wetsuits

Men's Hoods

Men's Boots

Men's Size Guides

Women's Clothing

Women's Wetsuits

Women's Denim

Women's Snow

Women's Size Guides

Girl's Clothing

Girl's Size Guide

Size Guide

Do You Offer Shipping Benefits?Updated 2 hours ago