Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. If you do not receive your order confirmation within a few minute

<p id="isPasted"><span style="font-size: 16px;">Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. If you do not receive your order confirmation within a few minutes of placing your order, please check your spam filter.</span></p><p><span style="font-size: 16px;">Tracking information may not be immediately available after your order is placed. It can take up to 8 hours for the tracking number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.</span></p><p>You can also log into your <a href="https://billabong-au.myshopify.com/pages/faqs?hcUrl=%2Fen-US%2Fssp%2Flogin#status" rel="noopener noreferrer" target="_blank"><span style="color: rgb(44, 130, 201);">Customer Account</span></a><span style="color: rgb(184, 49, 47);">&#xA0;</span>using your email address to view previous order confirmations, order statuses, tracking numbers as well as your customer account details and delivery addresses associated with your online orders.</p>

Track my Order

We are pleased to offer free shipping and returns for Billabong Crew members. For all other customers, we offer free shipping for orders above $100.

<p><span data-offset-key="8dd41-0-0" id="isPasted"><span data-text="true">We are pleased to offer free shipping and returns for&#xA0;</span></span><span data-offset-key="8dd41-0-0" id="isPasted"><span data-text="true"><a href="https://billabong.com.au/#status" rel="noopener noreferrer" target="_blank">Billabong Crew</a></span></span><span data-offset-key="8dd41-2-0"><span data-text="true">&#xA0;members. <span data-offset-key="ckv3e-0-0"><span data-offset-key="6p3ee-0-0"><span data-text="true">For all other customers, we offer free shipping for orders above $100.</span></span></span></span></span></p><div data-block="true" data-editor="eihdb" data-offset-key="foq95-0-0"><br></div>

Do You Offer Free Shipping?

For all other customers, we offer free shipping for orders above $100 or you are welcome to select any of the options below. Please note that the time of placing an order, you provide authority to leave products at the address specified in your order

<div data-block="true" data-editor="c4202" data-offset-key="8dd41-0-0" id="isPasted"><div data-offset-key="8dd41-0-0" style="line-height: 1.5;"><span data-offset-key="8dd41-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We are pleased to offer free shipping and returns for </span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://www.billabong.com.au/pages/signup" target="_blank" rel="noopener noreferrer" id="isPasted">our loyalty&#xA0;</a></span><span data-offset-key="8dd41-2-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">members or the option for Express authority to leave for $14.99</span></span><span data-offset-key="8dd41-2-2"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">.</span></span></div><p style="line-height: 1.5;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span><span data-offset-key="8dd41-2-2"><span data-text="true"><span data-offset-key="6p3ee-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">For all other customers, we offer free shipping for orders above $100 or you are welcome to select any of the options below.&#xA0;</span></span></span></span></p></div><div data-block="true" data-editor="c4202" data-offset-key="89lip-0-0"><p style="margin: 0in 0in 8pt; line-height: 1.5; font-size: 16px; font-family: Aptos, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span></p><p style="margin: 0in 0in 8pt; line-height: 1.5; font-size: 16px; font-family: Aptos, sans-serif;" id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Please note that the time of placing an order, you provide authority to leave products at the address specified in your order. If the delivery provider deems the area unsafe in their discretion, your order will be redirected to a collection point, redelivered in the next delivery run (where available) or returned back to us. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:</span></p><p style="margin: 0in 0in 8pt; line-height: 1.5; font-size: 16px; font-family: Aptos, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">(a) charge you for our reasonable storage fees and other costs reasonably incurred by us; or</span></p><p style="margin: 0in 0in 8pt; line-height: 1.5; font-size: 16px; font-family: Aptos, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">(b) no longer make the product available for Delivery or collection and notify you that we are cancelling the order in which case we will refund to you any money paid to us in accordance with our returns policy, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees and other costs provided for above).</span></p><p style="line-height: 1.5;"><span data-offset-key="89lip-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></p></div><div data-block="true" data-editor="c4202" data-offset-key="5nqve-0-0"><div data-offset-key="5nqve-0-0" style="line-height: 1.5;"><span data-offset-key="5nqve-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>Australia</strong></span></span></div></div><div data-block="true" data-editor="c4202" data-offset-key="986l0-0-0"><div data-offset-key="986l0-0-0" style="line-height: 1.5;"><span data-offset-key="986l0-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Standard Authority to leave at $9.99</span></span></div></div><div data-block="true" data-editor="c4202" data-offset-key="9ljsc-0-0"><div data-offset-key="9ljsc-0-0" style="line-height: 1.5;"><span data-offset-key="9ljsc-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Express Authority to leave at $14.99&#xA0;</span></span></div><p style="line-height: 1.5;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span></p><div data-block="true" data-editor="c4202" data-offset-key="5nqve-0-0"><div data-offset-key="5nqve-0-0" style="line-height: 1.5;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>New Zealand</strong></span></div></div><div data-block="true" data-editor="c4202" data-offset-key="986l0-0-0"><div data-offset-key="986l0-0-0" style="line-height: 1.5;"><span data-offset-key="986l0-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Standard Authority to leave at NZD$18.00</span></span></div></div><div data-block="true" data-editor="c4202" data-offset-key="9ljsc-0-0"><div id="isPasted"><div style="line-height: 1.5;"><span data-offset-key="acmcr-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div></div></div><div data-block="true" data-editor="c4202" data-offset-key="acmcr-0-0"><br></div><div data-block="true" data-editor="c4202" data-offset-key="c4sq9-0-0"><div data-offset-key="c4sq9-0-0" style="line-height: 1.5;"><span data-offset-key="c4sq9-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Authority to leave allows packages to be left at address.</span></span></div></div><div data-block="true" data-editor="c4202" data-offset-key="bk7qr-0-0"><div data-offset-key="bk7qr-0-0" style="line-height: 1.5;"><span data-offset-key="bk7qr-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="c4202" data-offset-key="639t8-0-0"><div data-offset-key="639t8-0-0" style="line-height: 1.5;"><span data-offset-key="639t8-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Please note shipping times reflect business days and does not include order fulfilment period.&#xA0;</span></span></div><p style="line-height: 1.5;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span></p><p id="isPasted" style="line-height: 1.5;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The orders can take 2-4 business days to be dispatched from our warehouse, whether it is standard or express shipping.</span></p><p style="line-height: 1.5;"><span id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The shipping period below is an estimate of when the courier will deliver the order after the order has been dispatched.</span><span data-offset-key="ajgo4-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></p></div><div data-block="true" data-editor="c4202" data-offset-key="ajgo4-0-0" style="line-height: 1.5;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span></div><div data-block="true" data-editor="c4202" data-offset-key="6rhu7-0-0"><div data-offset-key="6rhu7-0-0" style="line-height: 1.5;"><span data-offset-key="6rhu7-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>Shipping times</strong></span></span></div></div><div data-block="true" data-editor="c4202" data-offset-key="2otr1-0-0"><div data-block="true" data-editor="c4202" data-offset-key="2otr1-0-0" id="isPasted"><p style="line-height: 1;"><br></p><div data-block="true" data-editor="c4202" data-offset-key="2otr1-0-0" id="isPasted"><p style="line-height: 1;">East Coast</p><div data-offset-key="2otr1-0-0" style="line-height: 1.5;"><span data-offset-key="2otr1-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Standard<br>Metro: 2-4 Days&#xA0;</span></span></div></div><div data-block="true" data-editor="c4202" data-offset-key="9c3tn-0-0"><div data-offset-key="9c3tn-0-0" style="line-height: 1.5;"><span data-offset-key="9c3tn-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Regional: 4-7 Days</span></span></div></div><div data-block="true" data-editor="c4202" data-offset-key="7hb2l-0-0"><div data-offset-key="7hb2l-0-0" style="line-height: 1.5;"><span data-offset-key="7hb2l-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="c4202" data-offset-key="215l9-0-0"><div data-offset-key="215l9-0-0"><div data-offset-key="2otr1-0-0" style="line-height: 1.5;"><span data-offset-key="2otr1-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Express<br>Metro: 1-2 Days</span></span></div></div><div data-block="true" data-editor="c4202" data-offset-key="9c3tn-0-0"><div data-offset-key="9c3tn-0-0" style="line-height: 2;"><span data-offset-key="9c3tn-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Regional: 2-4 Days</span></span><br><br><br><span data-offset-key="9c3tn-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Western Australia</span></span></div><p style="line-height: 1.5;"><span data-offset-key="9c3tn-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Standard: 7-14 Days</span></span><br><span data-offset-key="9c3tn-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Express: 3-5 Days</span></span></p></div></div></div><div data-block="true" data-editor="c4202" data-offset-key="215l9-0-0"><div data-block="true" data-editor="c4202" data-offset-key="9c3tn-0-0"><br></div></div></div><div data-block="true" data-editor="c4202" data-offset-key="215l9-0-0"><div data-block="true" data-editor="c4202" data-offset-key="9c3tn-0-0"><p style="line-height: 1.5;"><span style="font-family: Arial,Helvetica,sans-serif;" id="isPasted">(All s</span><span data-teams="true" style="font-family: Arial, Helvetica, sans-serif;">uggested time-frames are noted as business days)</span></p><p style="line-height: 1.5;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span></p><p id="isPasted" style="line-height: 1.5;"><span data-offset-key="9c3tn-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">New Zealand</span></span></p><div><p style="line-height: 1.5;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Packages should be received within 7 business days from dispatch</span></p></div><div id="isPasted"><p style="line-height: 1.5;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span></p><div style="line-height: 1.5;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Estimated delivery time for bulky orders is 1-7 days and for regional areas from 7-14 days.</span></div></div></div><div data-offset-key="215l9-0-0" style="line-height: 1.5;"><span data-offset-key="215l9-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br>A shipping confirmation email will be sent when your order leaves our warehouse. <strong>Please note: Fridays, weekends, national / state/ region public holidays and peak periods may affect dispatch and shipping times.</strong></span></span></div></div><div data-block="true" data-editor="c4202" data-offset-key="5m8r4-0-0"><div data-offset-key="5m8r4-0-0" style="line-height: 1.5;"><span data-offset-key="5m8r4-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="c4202" data-offset-key="a8bm1-0-0"><div data-offset-key="a8bm1-0-0" style="line-height: 1.5;"><span data-offset-key="a8bm1-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If it has been more than the specified days since you placed your order and you have not received your shipping confirmation, please contact </span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://billabong-au.myshopify.com/pages/faqs?hcUrl=%2Fen-US%2Fcontact" style=" text-decoration: none !important;"><span data-offset-key="a8bm1-1-0"><span data-text="true">Customer Service</span></span></a></span><span data-offset-key="a8bm1-2-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"> so we can assist you.</span></span></div></div>

What is Your Shipping Policy?

We currently only ship to addresses in Australia and New Zealand.

<p>We currently only ship to addresses in Australia and New Zealand.</p>

Do You Ship Worldwide

Your order may be split into several parcels as we dispatch from multiple warehouses. If this is the case for your order, you should receive multiple tracking numbers via your shipment notification email. Learn more about how to Track Your Order.

<p id="isPasted">Your order may be split into several parcels as we dispatch from multiple warehouses. If this is the case for your order, you should receive multiple tracking numbers via your shipment notification email.</p><p>Learn more about how to <a href="https://billabong-au.myshopify.com/pages/faqs?hcUrl=%2Fen-US%2Fssp%2Flogin" id="isPasted" rel="noopener noreferrer" target="_blank">Track Your Order</a>.</p>

Split Shipments

International Customs Charges Information for New Zealand. Imports over NZD $199.00 will generally incur customs and import taxes in New Zealand. This also includes separate orders arriving at NZ customs the same day. Boardriders has no control over

<p id="isPasted">International Customs Charges Information for New Zealand</p><p><br></p><p>Imports over NZD $199.00 will generally incur customs and import taxes in New Zealand. This also includes separate orders arriving at NZ customs the same day.</p><p><br></p><p>Boardriders has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand.</p><p><br></p><p>All charges are to be paid by the customer on delivery of the order. Orders cannot be returned to sender and Boardriders will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Boardriders will not be held responsible for any loss of funds because of this occurrence.</p><p><br></p><p>We cannot mark international orders as a gift to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.</p>

Customs Import Duties and Taxes for NZ

What is Parcel Collect?. Parcel Collect lets you send eligible parcels to a participating Australia Post Post Office instead of your home address, then collect them when it suits them. Australia Post highlights four main benefits: access to 4,000+ Po

<p>What is Parcel Collect?&#xA0;</p><p id="isPasted">Parcel Collect lets you send eligible parcels to a participating Australia Post Post Office instead of your home address, then collect them when it suits them.</p><h2 id="how-does-parcel-collect-work">How does Parcel Collect work?&#xA0;</h2><ul><li>The customer signs up for a free MyPost account and receives a 10-digit Australia Post Customer Number (APCN).</li><li>In MyPost, the customer chooses a Post Office and selects Parcel Collect as the location type.</li><li>The customer uses the selected Parcel Collect address at checkout.</li><li>Australia Post notifies the customer when the parcel arrives and it can be collected over the counter.</li><li>One thing to keep in mind is that it&apos;s not possible to transfer parcels waiting to be collected at a Post Office to your Parcel Locker, so it&apos;s important to choose the right option from the start!</li></ul><p>&#xA0;</p><h2 id="what-are-the-main-benefits-of-parcel-collect">What are the main benefits of Parcel Collect?&#xA0;</h2><p>Australia Post highlights four main benefits: access to 4,000+ Post Offices, email and SMS notifications, extended opening hours at participating outlets, and the ability to keep a home address private when shopping online.</p><p>&#xA0;</p><h2 id="how-do-i-choose-which-parcel-locker-or-parcel-collect-address-my-parcels-are-sent-to">How do I choose which Parcel Locker or Parcel Collect address my parcels are sent to?&#xA0;</h2><ul><li>To have parcels delivered to a Parcel Locker or Post Office from your list of saved collection points in MyPost, simply:</li><li>Provide your full Parcel Locker or Parcel Collect address to the sender of your item, OR</li><li>When shopping online, at the checkout write your Parcel Locker or Parcel Collect address in the place of your regular address</li><li>To find your address, <a href="https://auspost.com.au/auth/login?caller=FAQ_PAGES&amp;product=MYPOST_CONSUMER&amp;channel=WEB&amp;next=%2Fmypost%2Fdashboard%2F%23%2Fhome">log in to MyPost</a> and select &#x2018;Collection points&#x2019;. Don&apos;t forget, you can redirect a parcel to your Parcel Locker or Parcel Collect address through MyPost, too. If this option is available, you&#x2019;ll see it in your tracking list. &#xA0;Please note: You need to add each Parcel Locker or Parcel Collect address you want to use to your MyPost account. If you use an address without adding it first, you won&#x2019;t receive notifications and your parcel may be returned to the sender.</li></ul><p>&#xA0;</p><h2 id="how-do-i-find-out-what-my-parcel-collect-or-parcel-locker-address-is">How do I find out what my Parcel Collect or Parcel Locker address is?&#xA0;</h2><ul><li>The customer logs in to MyPost and goes to Collection points. Their three-line address is listed under the Address label.</li><li>The same address is also included in the confirmation email sent when the location was first added to the account.</li><li>The customer should always use the full name shown on their verified ID and MyPost account so Australia Post can match the parcel correctly.</li></ul><p>&#xA0;</p><h2 id="how-should-a-parcel-be-addressed-to-a-parcel-collect-address">How should a parcel be addressed to a Parcel Collect address?&#xA0;</h2><ul><li>Your Parcel Collect address must include your name, 10-digit APCN (Australia Post Customer Number) and the address of your chosen Post Office.&#xA0;<br>&#xA0;&#xA0;<br>&#xA0;Here&#x2019;s the format to follow:<br>&#xA0;<br>&#xA0;Name: &lt;First name&gt; &lt;Last name&gt;<br>&#xA0;Address line 1: Parcel Collect &lt;10-digit APCN&gt;<br>&#xA0;Address line 2: &lt;Street address of Post Office&gt;<br>&#xA0;Address line 3: &lt;Suburb&gt; &lt;STATE&gt; &lt;Postcode&gt;<br>&#xA0;<br>&#xA0;Here&#x2019;s an example:<br>&#xA0;&#xA0;<br>&#xA0;Jane Citizen<br>&#xA0;Parcel Collect 1234567890<br>&#xA0;Shop W11, 111 Bourke Street<br>&#xA0;MELBOURNE, VIC 3000<br>&#xA0;<br>&#xA0;Don&#x2019;t forget to include the 10-digit APCN every time you want a parcel delivered to your Parcel Collect address. This 10-digit number &#x2013; along with your name &#x2013; is how we check that it&#x2019;s your parcel.</li></ul><h2 id="where-is-the-closest-parcel-collect-or-parcel-locker-address">Where is the closest Parcel Collect or Parcel Locker address?&#xA0;</h2><p>Australia Post directs customers to its Locations &amp; hours tool. They can search for a convenient address and then filter by Parcel Locker or Parcel Collect. Search for an address &#x2013; home, work or somewhere else that&#x2019;s convenient for you &#x2013; and then choose either &#x2018;Parcel Locker&#x2019; or &#x2018;Parcel Collect&#x2019; as the type of location you&#x2019;re looking for.</p><h2 id="how-to-place-an-order-for-collection-at-a-parcel-locker-or-via-parcel-collect">How to Place an Order for Collection at a Parcel Locker or via Parcel Collect</h2><p><strong>Parcel Locker</strong></p><ol start="1" type="1"><li><strong>Set up your Parcel Locker</strong><ul type="circle"><li>Download the <a href="https://auspost.com.au/about-us/about-our-site/australia-post-app"><strong>AusPost app</strong></a><strong>&#xA0;</strong> and log in or sign up for a <a href="https://auspost.com.au/receiving/mypost"><strong>MyPost account</strong></a>.</li><li>Add a Parcel Locker location that is convenient for you.</li><li>Once your identity is verified, your Parcel Locker address will be ready to use.</li></ul></li><li><strong>Enter your Parcel Locker details at checkout</strong><ul type="circle"><li>When placing your order on our website, enter your chosen Parcel Locker address as your delivery address.</li><li>This is the<strong>&#xA0;</strong><a href="https://auspost.com.au/help-and-support/answers?s=000032965"><strong>personalised address</strong></a> that can be copied from your saved Parcel Locker addresses.</li></ul></li><li><strong>Collect your parcel</strong><ul type="circle"><li>You&#x2019;ll be notified from Australia Post once your parcel arrives.</li><li>Use the access code provided to collect your parcel any time within the next <strong>2 business days</strong>.</li><li>If uncollected, your parcel will be transferred to the nearest Post Office and held for <strong>10 business days</strong>.</li></ul></li></ol><p>&#xA0;</p><p><strong>Parcel Collect (Post Office Collection)</strong></p><p>Use Parcel Collect if you prefer to collect your parcel from a Post Office rather than your home address.</p><ol start="1" type="1"><li><strong>Create a&#xA0;</strong><a href="https://auspost.com.au/receiving/mypost"><strong>MyPost account</strong></a>.<ul type="circle"><li>Sign up for a free <strong>MyPost</strong> account and verify your identity.</li><li>You will receive a <strong>10-digit Australia Post Customer Number (APCN)</strong>.</li></ul></li><li><strong>Choose your preferred Post Office</strong><ul type="circle"><li>In your MyPost account, select a Post Office and choose <strong>&#x2018;Parcel Collect&#x2019;</strong> as the location type.</li><li>Select your preferred location and click <strong>&#x2018;Use for deliveries&#x2019;</strong>.</li></ul></li><li><strong>Shop online</strong><ul type="circle"><li>Enter your chosen Parcel Collect address at checkout when placing your order on our website.</li></ul></li><li><strong>Collect your parcel</strong><ul type="circle"><li>You will receive an SMS and email from Australia Post when your parcel has arrived.</li><li>If you have the AusPost app, you&#x2019;ll receive an app notification as well.</li><li>Bring your app notification, SMS/email, and your ID to collect the parcel over the counter.</li></ul></li></ol><p>&#xA0;</p><h1 id="collection-and-notifications">Collection and notifications</h1><h2 id="how-will-i-know-when-my-item-is-ready-for-collection">How will I know when my item is ready for collection?&#xA0;</h2><ul><li>When an item is ready to be picked up from a Parcel Collection location or Post Office, you&apos;ll receive an email, app or SMS notification (if we have your contact details).</li><li>The notification will tell you:</li><li>the date and time your item will be available for pick up</li><li>the opening hours of the Collection Point</li><li>When collecting your item, make sure your take <a href="https://auspost.com.au/help-and-support/answers?s=000010251">suitable ID</a> with you.</li><li>AusPost app: if you have the <a href="https://auspost.com.au/about-us/about-our-site/australia-post-app">AusPost app</a>, we&#x2019;ll also send app notifications to your mobile phone when your item is ready to collect. You can also track the delivery status of parcels through the app.</li><li>Collection timeframe: If the item isn&#x2019;t collected after 5 business days, we&#x2019;ll send you a reminder notification by email, app, or SMS (if we have your contact details).</li><li>If the item isn&apos;t collected after 10 business days, the item will be returned to sender.</li></ul><p>&#xA0;</p><h2 id="what-do-i-need-to-collect-the-parcel">What do I need to collect the parcel?&#xA0;</h2><p>To collect a Parcel Collect item over the counter, the customer needs their app, SMS or email notification, plus ID.</p><h2 id="can-someone-else-collect-an-item-from-the-post-office-on-my-behalf">Can someone else collect an item from the Post Office on my behalf?&#xA0;</h2><ul><li>In most cases, you can nominate someone else to collect a parcel or letter from the Post Office for you.</li><li>If you can&#x2019;t make it to the Post Office yourself, you can either:</li><li>arrange for someone else who lives or works at the delivery address to collect it for you</li><li>give someone else authority to collect for you. To see the ways you can do this, visit <a href="https://auspost.com.au/receiving/collecting-missed-deliveries">collecting a parcel from the Post Office</a></li><li>At the Post Office counter, we&#x2019;ll ask them to show <a href="https://auspost.com.au/help-and-support/answers?s=000010251">proof of identity</a>. If the item they&#x2019;re collecting was sent to a Parcel Collect address or transferred from a Parcel Locker, they&#x2019;ll also need to show the collection notification email or SMS we sent you. At the counter, they can show the email or SMS &#x2013; forwarded by you &#x2013; on their phone, or present a printout of the email.</li><li><strong>Signature required items</strong></li><li>In some cases, though, the sender may require that you collect and sign for the item in-person. This means you can&#x2019;t authorise someone else to collect it for you. If you&#x2019;re ordering something online, you should be made aware of this when placing your order.</li></ul><p>&#xA0;</p><p>&#xA0;</p><h2 id="how-long-do-i-have-to-pick-up-a-parcel-from-a-parcel-collect-location">How long do I have to pick up a parcel from a Parcel Collect location?&#xA0;</h2><ul><li>Customers have 10 business days to collect a parcel once it has arrived at the nominated Parcel Collect Post Office.</li><li>If it is not collected within that timeframe, it is returned to sender.</li></ul><p>&#xA0;</p><h2 id="when-can-i-collect-a-parcel-from-a-parcel-collect-location">When can I collect a parcel from a Parcel Collect location?&#xA0;</h2><p>Post Offices that can be nominated as Parcel Collect locations offer extended opening hours compared to standard Post Office opening times. The extended hours vary according to the outlet.</p><h1 id="eligibility-limits-and-account-requirements">Eligibility, limits and account requirements</h1><h2 id="what-can-be-delivered-to-a-parcel-collect-address">What can be delivered to a Parcel Collect address?&#xA0;</h2><ul><li>Most parcels can be sent to a participating Post Office, as long as they&#x2019;re below 22kg in weight and less than 105cm in any dimension.</li><li><strong>Tip:</strong> Choose your Parcel Collect location based on the size of your parcels. Send heavier ones to a Post Office with easy parking and lighter ones to a Post Office within walking distance. Your delivery, your choice.</li></ul><h2 id="are-there-any-items-that-are-not-suitable-for-parcel-collect">Are there any items that are not suitable for Parcel Collect?&#xA0;</h2><ul><li>Yes. Australia Post says participating Post Offices cannot accept letters and standard mail that fit in a letterbox, Express Post letters, parcels over 22kg, parcels over 105cm in any dimension, items requiring payment on delivery, damaged or unsuitably packaged items, perishables, and items delivered by carriers outside Australia Post or StarTrack.</li><li>Parcels containing alcohol are only permitted if the customer is 18 or over and has verified their identity and date of birth.</li></ul><p>&#xA0;</p><h2 id="why-does-australia-post-verify-identity-when-a-parcel-collect-address-is-registered">Why does Australia Post verify identity when a Parcel Collect address is registered?&#xA0;</h2><p>Australia Post says identity verification helps improve security for merchants, identify customers of legal age when alcohol is being delivered, and minimise fraudulent incidents.</p><p dir="ltr"><span style="text-decoration:underline;"><br></span><span style="text-decoration:none;">If you have a free&#xA0;</span><a href="https://auspost.com.au/receiving/mypost" style="text-decoration:none;"><span style="text-decoration:none;">MyPost account</span></a><span style="text-decoration:none;">, you can pick up a parcel, collect a missed delivery, or return a parcel, anytime, using a free 24/7 Parcel Locker. 1100+ lockers available in convenient locations nationwide. In your MyPost account, just choose the most convenient Parcel Locker location and collect your parcel when it suits, within 2 business days.</span></p><p><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">To download the app and set up an account please use the following link:&#xA0;</span><a href="https://auspost.com.au/about-us/about-our-site/australia-post-app?_branch_match_id=1146667600978230285&amp;_branch_referrer=H4sIAAAAAAAAA8soKSkottLXTywtLsgvLtFLLCjQy8nMy9ZPKw429fJNTS3wS7KvK0pNSy0qysxLj08qyi8vTi2ydc4oys9NBQCSEWZ9PgAAAA%3D%3D&amp;gclsrc=aw.ds&amp;gad_source=1&amp;gad_campaignid=23221383574&amp;gbraid=0AAAAABx_P9hKqbwaphR331AF0m_r3Msgm&amp;gclid=Cj0KCQiAiqDJBhCXARIsABk2kSmWxrl92U4Z6yA2akMJyUvBPfWtSjjGGggmyKm5i-iW1RS0uxYeET4aAhhlEALw_wcB" style="text-decoration:none;"><span style="text-decoration:underline;">AusPost App</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;"><br></span></a><span style="text-decoration:none;">Or</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;"><img src="https://attachments.gorgias.help/qgaXzxaERAdxvDWO/hc/GyBLV6k0zn2NbQkK/2025112803-9419103c-624f-4bb0-9d7d-7e75d807992d-56305d5c-65a1-4c01-a82a-dcfc8575e126.png" width="652" height="145" class="fr-fic fr-dii"></span><span style="text-decoration:none;"><br></span></p>

Parcel Collect

We Currently do not offer a 'Click & Collect' or in-store collection service. Orders can only be shipped from our warehouse, via courier, to your chosen delivery address.

<p>We Currently do not offer a &apos;Click &amp; Collect&apos; or in-store collection service.&#xA0;</p><p>Orders can only be shipped from our warehouse, via courier, to your chosen delivery address.&#xA0;</p>

Click & Collect

Also known as Safe Drop, ‘Authority To Leave’ means that a Postie or driver can leave a parcel at a recipient’s home if nobody is home. The driver will only leave the parcel if there’s a safe place on the property.Locations that are generally not sui

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">Also known as Safe Drop, &#x2018;Authority To Leave&#x2019; means that a Postie or driver can leave a parcel at a recipient&#x2019;s home if nobody is home. The driver will only leave the parcel if there&#x2019;s a safe place on the property.</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">Locations that are generally not suitable for ATL delivery include:&#xA0;</span></p><ul><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Addresses where there is high foot traffic&#xA0;</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Addresses where the property is close to the street&#xA0;</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Apartments that are not accessible for delivery&#xA0;</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Apartment mail rooms where no one is in attendance&#xA0;</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Locations where there is no protection from weather or pets&#xA0;</span></p></li></ul><p dir="ltr"><span style="text-decoration:underline;"><br></span><span style="text-decoration:none;">If you have a free&#xA0;</span><a href="https://auspost.com.au/receiving/mypost" style="text-decoration:none;"><span style="text-decoration:none;">MyPost account</span></a><span style="text-decoration:none;">, you can pick up a parcel, collect a missed delivery, or return a parcel, anytime, using a free 24/7 Parcel Locker. 1100+ lockers available in convenient locations nationwide. In your MyPost account, just choose the most convenient Parcel Locker location and collect your parcel when it suits, within 2 business days.</span></p><p><span style="text-decoration:none;"><br></span><span style="text-decoration:none;">To download the app and set up an account please use the following link:&#xA0;</span><a href="https://auspost.com.au/about-us/about-our-site/australia-post-app?_branch_match_id=1146667600978230285&amp;_branch_referrer=H4sIAAAAAAAAA8soKSkottLXTywtLsgvLtFLLCjQy8nMy9ZPKw429fJNTS3wS7KvK0pNSy0qysxLj08qyi8vTi2ydc4oys9NBQCSEWZ9PgAAAA%3D%3D&amp;gclsrc=aw.ds&amp;gad_source=1&amp;gad_campaignid=23221383574&amp;gbraid=0AAAAABx_P9hKqbwaphR331AF0m_r3Msgm&amp;gclid=Cj0KCQiAiqDJBhCXARIsABk2kSmWxrl92U4Z6yA2akMJyUvBPfWtSjjGGggmyKm5i-iW1RS0uxYeET4aAhhlEALw_wcB" style="text-decoration:none;"><span style="text-decoration:underline;">AusPost App</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;"><br></span></a><span style="text-decoration:none;">Or</span><span style="text-decoration:none;"><br></span><span style="text-decoration:none;"><img src="https://attachments.gorgias.help/qgaXzxaERAdxvDWO/hc/GyBLV6k0zn2NbQkK/2025112803-9419103c-624f-4bb0-9d7d-7e75d807992d-56305d5c-65a1-4c01-a82a-dcfc8575e126.png" width="652" height="145" class="fr-fic fr-dii"></span><span style="text-decoration:none;"><br></span></p>

Parcel Lockers and Authority to Leave

Please feel free to reach out to our Customer Service team via email anytime!

Monday 09:00 AM - 05:00 PM AEST
Tuesday 09:00 AM - 05:00 PM AEST
Wednesday 09:00 AM - 05:00 PM AEST
Thursday 09:00 AM - 05:00 PM AEST
Friday 09:00 AM - 04:00 PM AEST

Shipping & Delivery