Frequently asked questions about shipping and delivery.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. If you do not receive your order confirmation within a few minute
We are pleased to offer free shipping and returns for Billabong Crew members. For all other customers, we offer free shipping for orders above $100.
For all other customers, we offer free shipping for orders above $100 or you are welcome to select any of the options below:. The orders can take 2-4 business days to be dispatched from our warehouse, whether it is standard or express shipping. The s
We currently only ship to addresses in Australia and New Zealand.
Your order may be split into several parcels as we dispatch from multiple warehouses. If this is the case for your order, you should receive multiple tracking numbers via your shipment notification email. Learn more about how to Track Your Order.
International Customs Charges Information for New Zealand. Imports over NZD $199.00 will generally incur customs and import taxes in New Zealand. This also includes separate orders arriving at NZ customs the same day. Boardriders has no control over
We Currently do not offer a 'Click & Collect' or in-store collection service. Orders can only be shipped from our warehouse, via courier, to your chosen delivery address.