What is your shipping policy?Updated 23 days ago
We are pleased to offer free shipping and returns for Billabong Crew members or the option for Express authority to leave for $14.99.
For all other customers, we offer free shipping for orders above $100 or you are welcome to select any of the options below:
Australia
Standard Authority to leave at $9.99
Express Authority to leave at $14.99
New Zealand
Standard Authority to leave at NZD14.99
Express Authority to leave at NZD14.99
Authority to leave allows packages to be left at address.
Please note shipping times reflect business days and does not include order fulfilment period.
The orders can take 2-4 business days to be dispatched from our warehouse, whether it is standard or express shipping.
The shipping period below is an estimate of when the courier will deliver the order after the order has been dispatched.
Shipping times
Standard
Metro: 2-4 Days for standard shipping
Metro: 2-4 Days for standard shipping
Regional: 4-7 Days
Express
Metro: 1-2 Days
Metro: 1-2 Days
Regional: 2-4 Days
New Zealand
Packages should be received within 7 business days from dispatch
Estimated delivery time for bulky orders is 1-7 days and for regional areas from 7-14 days.
A shipping confirmation email will be sent when your order leaves our warehouse. Please note: Fridays, weekends, national / state/ region public holidays and peak periods may affect dispatch and shipping times.
If it has been more than the specified days since you placed your order and you have not received your shipping confirmation, please contact Customer Service so we can assist you.